Why is my website slow to load?
There are no server-side limitations affecting your site's load speed. Performance typically depends on: Your Internet connection quality The complexity and optimization of your w…
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How do I submit a support ticket for a technical issue?
To report a technical issue, please open a support ticket through your account’s control panel. Navigate to the Help Center > My Tickets tab, and provide detailed information a…
What should I do if I encounter email issues due to a Hard Disk RAID server problem?
A Hard Disk RAID server issue may cause IMAP and POP3 access errors, such as "Connection to storage server failed" or "Connection to IMAP server failed." Here’s the current status…
How do I set name servers for my domain from my registrar?
To set our name servers for your domain, log in to the account provided by your domain registrar and look for an option such as "Edit NSs" or similar. If you face any difficulties…
What should I do when using third-party DNS providers?
If you are using third-party DNS and your domain is misconfigured, make sure to: Go to Hosted Domains menu. Click the Edit (cogwheel) icon under the Actions column. Select the "Do…
How do I redirect to www using .htaccess?
Create a .htaccess file with the following: RewriteEngine on RewriteCond %{HTTP_HOST} ^domain.com [NC] RewriteRule ^(.*)$ http://www.domain.com/$1 [R=301,NC] Replace domain.com wi…
Why did I receive a call or email from the Sales Department after my payment?
We have received your payment for a hosting plan and domain name registration. However, there is a discrepancy between your details and those of the credit card holder. As per our…
Why are emails from my PHP mail() form not being delivered?
If your PHP mail() form sends without errors but emails aren’t received, they may be filtered by the recipient’s server. Contact the recipient to check their spam or filtering set…
How do I handle a duplicate support ticket for an existing issue?
To streamline communication and avoid confusion, please refer to your existing ticket (Case ID: [Insert Case ID]) for this issue, accessible via the Help Center > My Tickets me…
Why are outgoing SMTP connections on port 25 blocked?
Outgoing SMTP connections on port 25 are blocked for shared hosting due to abuse prevention. Follow these steps:Use Alternative Ports: Use port 2525 or SSL with port 465, as liste…
How do I redirect my domain to a new URL?
Use Advanced > URL Redirection in your control panel: https://us.cloudlogin.co/advanced/url-redirection/ Click "Add a Redirection" and select the domain. Enter your destination…
Why can’t I use my domain name with Freehostia?
The domain you are trying to use is not yet registered and therefore cannot be used. You must register the domain and pay for it before it becomes operational and usable with your…