How do I check if a user-agent or bot is restricted on my website?
To test if a user-agent or bot (e.g., SemrushBot) is restricted on your website, run the following command in SSH:curl -I -A "SemrushBot" https://carrotheadsupplies.comThis checks…
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How do I change the logo in a reseller theme?
To change the logo in some reseller WordPress themes, follow these steps: Upload your logo image to the domain folder, e.g., jpserverlink.com. In your WordPress admin panel, go to…
How can I test the connection to my domain name?
To diagnose connectivity issues, please perform a traceroute from your computer to your domain and share the results, along with your IP address, as a comment in this ticket. Inst…
How do I transfer email accounts between hosting accounts in your system?
To transfer email accounts between accounts:Remove the domain from the old account at https://us.cloudlogin.co/domains/hosted/. Do not add the domain to both accounts simultaneous…
How do I configure SPF for my domain?
To set up SPF for your domain, navigate to Email > SPF Manager at https://us.cloud login.co/mail/spf/. Click "Activate SPF Protection," select your domain, and choose "Allow my…
How can I prevent spam in my email accounts?
To prevent spam in your email accounts, follow these steps:Enable Spam Protection: Use Email > Spam (https://us.cloudlogin.co/mail/spam/) to set protection levels.Set Custom Fi…
How do I secure my email accounts from being hacked?
Compromised email accounts require immediate action. Secure them with these steps:Change Passwords: Update compromised email passwords to strong, random ones (e.g., MB$K!7H2llfz) …
Why are emails from certain providers delayed or filtered?
Emails may be delayed or filtered due to the sender’s SMTP server IP being listed in security databases. Resolve with these steps:Disable Greylists: In Email > Mailboxes (https…
How do I find recently edited PHP files in SSH?
To locate PHP files modified in the last 7 days in SSH, use:find . -type f -name '*.php' -mtime -7This command searches the current directory and subdirectories for .php files mod…
How do I protect WordPress from spam comments?
To protect WordPress from spam comments, follow these steps:Install Plugins: Use http://wordpress.org/plugins/anti-spam/ or https://wordpress.org/plugins/wps-hide-login/ to change…
What is the status of email account migration due to server issues?
We are currently migrating email accounts from problematic mail server hard drives to a new machine. Here’s what you need to know:Migration Process: Accounts are migrated from sma…
Why am I receiving an error when setting up email forwarding?
The error occurs because email forwarding requires one available alias slot, and your account has exceeded its alias quota. To resolve this, you can either free up an alias slot b…