How do I transfer a domain registration to my account with you?
To transfer your domain to us: Contact your current registrar to unlock the domain and get the EPP/Authorization key. Log in to your account with us and go to Domain Search. Initi…
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How do I transfer my domain to another registrar?
ICANN regulations require domains to be at least 60 days old before they can be transferred. Until then, you may: Host your domain elsewhere by setting their name servers via the …
How do I enable error display for WordPress debugging?
Custom errors in WordPress scripts are hidden by default for security. Enable error display with these steps:Edit wp-config.php: Set define('WP_DEBUG', true); in wp-config.php.Upd…
Why did I receive a call or email from the Sales Department after my payment?
We have received your payment for a hosting plan and domain name registration. However, there is a discrepancy between your details and those of the credit card holder. As per our…
How do I change file and folder permissions in SSH?
To change permissions in SSH:Set folder permissions to 755:find . -type d -exec chmod 755 {} ;Set file permissions to 644:find . -type f -exec chmod 644 {} ;These commands apply p…
How do I transfer email accounts between hosting accounts in your system?
To transfer email accounts between accounts:Remove the domain from the old account at https://us.cloudlogin.co/domains/hosted/. Do not add the domain to both accounts simultaneous…
Why are emails from my PHP mail() form not being delivered?
If your PHP mail() form sends without errors but emails aren’t received, they may be filtered by the recipient’s server. Contact the recipient to check their spam or filtering set…
Why are emails from certain providers delayed or filtered?
Emails may be delayed or filtered due to the sender’s SMTP server IP being listed in security databases. Resolve with these steps:Disable Greylists: In Email > Mailboxes (https…
Why are outgoing SMTP connections on port 25 blocked?
Outgoing SMTP connections on port 25 are blocked for shared hosting due to abuse prevention. Follow these steps:Use Alternative Ports: Use port 2525 or SSL with port 465, as liste…
Why are some emails rejected due to high spam scores?
Emails with high spam scores (e.g., 4.8) are rejected. Address as follows:Redesign Message: Use lowercase subjects and rewrite body content to lower the spam score.Use Tools: Chec…
How do I replace a string in files using SSH?
To replace a string in files (e.g., test.php) in SSH, use:sed -i -e s/OLD/NEW/g `find . -name "test.php"`Replace OLD with the string to replace and NEW with the new string. This c…
Why does my WordPress site require a newer PHP version?
Newer WordPress versions require PHP 8.1 or higher. Update as follows:Change PHP Version: Go to Advanced > PHP Settings (https://uk.cloudlogin.co/advanced/php/) and select the …